Here you can find answers to the most common questions about ordering direct from johnlouishome.com. For any other questions, please call cusotmer servicxe at 1.800.480.6985 for assistance.
John louis Home is a 100% online DIY product. While we are available online at all major retailers, we are not carried in store.
John Louis Home crafts 100% DIY products. We do not provide installation services. If you require installation of one of our products, we would suggest utilizing your local handyman services or contacting a Home Service Advisor (Angies List, HomeAdvisor, etc.)
Yes. No particle wood, pressed wood or composite.
John Louis Home offers a one time coupon code as our way of thanking you for visiting. To obtain this code, you must enter your email into the pop-up window. The code will then be sent to your email. It is not automatically applied. We do not provide any other type of general coupon code. Select codes may be available through exclusive promotional emails. Join our newsletter emails for access to exclusive emails.
No. You may only apply one code per order.
You must enter your coupon code at the checkout/cart page to apply discount.
Yes. We accept PayPal and ApplePay as well as all major credit cards.
You may only change your order if you are requiring the same product but in a different finish. Please call our customer service at 1.800.480.6985 if you require this. All other changes will require the cancellation/refund of the original order and a new order to be placed.
No. You may place an order as a guest. However, we recommend creating account to track past order details and returns, receive exclusive offers and faster future order processing.
You will receive an email once your order has been placed. This email will include a receipt of your recent purchase as well as your order number and details. If you do not receive your order receipt within 2 hours, please contact us and we will attempt to resolve the issue.
You will receive an email once your order ships. This email will include a link to view your tracking information. If you do not receive your order within the scheduled delivery window, please contact us and we will attempt to resolve the issue.
No. All orders unless otherwise coordinated are shipped UPS ground. UPS does NOT ship to PO Boxes per thier shipping policy
Most orders take 3 days from time of order to receipt of product. However, please allow for 24 - 48hrs for order processing. Shipping times typically take between 2 - 4 business days.
Yes. Out of stock items are available for back-order purchase. Out of stock back-ordered items are noted on the product details page as well as the estimated in stock date. Keep in mind this is an estimated date and some items may ship earlier or later than date indicarted.
Yes. all in stock items will ship as normal. The back-ordered item will ship immediately when in stock.
Yes. Please visit our Returns link for our return policy and process located within the footer menu options.
Do not refuse shipment or return the complete item. Sometimes the box may look like the item is damaged however our product is packaged to handle rough shipping conditions. If there is damage, most of the time it will just be a single part. Please open all boxes and then contact our customer service team at 1.800.480.6985. We will then gladly replace the damaged item and get you on your way to transforming your space.
Closet Design Service
You want to transform your space but don’t quite know where to start? Now its easier than ever to get the closet you deserve. No matter what space your looking to organize, our professional design team can create a custom design to fit you. From start to finish we are there to assist you.DESIGN SERVICES