- Items in new condition returned or exchanged within 45 days of purchase receive a refund or exchange.
- Items in new condition returned or exchanged after 45 days of purchase receive store credit.
- A 10% restocking fee applies on all returns.
- Return Shipping costs are the responsibility of the purchaser.
- Vaiid for purchases from johnlouishome.com only.
How do I Return my item(s)?
Step 1: Initiate Return Request
- Enter the Return Request process from the above link or from the footer menu options.
Step 2: Locate Your Order
- Look up your order by entering your order number and/or email address order was placed with.
Step 3: Select Items
- On your order details page, select the item you would like to return.
- Fill out the following fields.Click add item to return.
- Repeat to add multiple items.
Step 4: Submit Request.
- Submit your request. You will receive an email verifying your return request.
- All requests are responded to within 24 - 48 hours.
Step 5: Approval and Return Shipping.
- John Louis will create return shipping with return request authorization.
- Return Shipping is processed electronically. No labels are required.
- A UPS representative provide shipping labels at time of pickup.
- There will be 3 pickup attempts after return request is approved.
- All return shipping is authorized for ground service unless otherwise requested.