Shipping Details

Free Shipping on Orders over $200. (Within the contiguous U.S. only)

All orders totaling greater than $200.00 USD qualify for FREE SHIPPING (Standard Ground Service) to purchasers shipping address for all states within the contiguous USA, not valid for ALASKA, HAWAII, PUERTO RICO, US VIRGIN ISLANDS, Canada or other international locations. All orders totaling less than $200.00 USD are subject to standard shipping rates based on shippers location. Depending on location and service, additional charges may apply.

How does muy order ship?

johnlouishome.com uses UPS or Fed Ex Freightline depending on the order size and ships directly from John Louis Home. All orders are shipped by Standard ground service unless expedited shipping options are selected and additional charges may apply. Orders can not be delivered to P.O. Boxes.

How long will it take?

Usually it only takes about 5 days to get your order. Please allow 24 to 36 hours for order processing depending on order and 3 to 5 days for delivery depending on delivery service. If you wish to receive hold your order to ship on a specific future date, please contact customer service at 1.800.480.6985.

What if theres a problem?

If a carrier returns an undeliverable package to us, we’ll notify you of the return by email and issue a full refund (including shipping charges). We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place another order at johnlouishome.com with a new shipping address.

How are shipping costs calculated?

Shipping charges are calculated using Standard Rates based on the following.
- Delivery option you choose
- Where your order is being delivered
- Number, sizes and weights of the packages in your order

Order FAQs

View the most common questions about John Louis Home direct orders

VIEW FAQs
Warranty

The name John Louis Home means quality and we stand behind that.

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